Rosestyle guarantee
Our plant guarantee
This voluntary guarantee applies to every living rose plant picked up from Rosestyle. Because these are living plants, the pickup condition and return window both matter.
If you would like to request an exchange or return, please email info@rosestyle.ca within five calendar days after pickup. Please include your order details and clear photos of the rose, nursery pot, soil surface, stems, leaves, and any buds or blooms so we can review your request promptly.
For an exchange or return, the plant must remain substantially in the same condition as at pickup. It must not have been damaged after pickup, repotted, or planted in the ground, and its original nursery pot, root ball, and soil must remain intact and undisturbed.
Exchanges are subject to availability and do not have a restocking fee. If you choose a refund under this voluntary guarantee, you will receive 80% of the returned plant's tax-inclusive total; the remaining 20% is deducted as a restocking fee.
This policy does not limit any right or remedy provided by applicable law. If your plant does not meet the return or exchange conditions, please still contact us—we are happy to offer practical care guidance.
